IT Service Desk Management

Give your users a consistent service experience.

Manage your service operations against flexible service levels.

On and off-site managed
services

Increased process efficiency and
productivity

Professional team

Real-time reporting

Best practices and quality management

Insight into business
processes

Improved process quality, process consistency and compliance

Leading technologies

Cost-effective service delivery

End-to-end incident management

Service requests

ITIL Service Operations Management Framework

IT-related end user communications

Customisable SLAs

Consistent user experience

Our diverse team ensures the success of full and partial business process outsourcing services.

Certified ITIL specialists
Vendor specialists (Microsoft, Oracle, IBM technical support staff)
Analysts for process and workforce management (WFM) and management information systems (MIS)
Quality assurance staff
Operations managers

Sipho Ndlovu, +27 010 035 0029
sndlovu@ulwembubs.com